Terms and Conditions
Herbbella
Welcome to HerbBella.
These Terms and Conditions (“Terms”) govern your use of our website https://herbbella.shop, including all purchases, services, and content available through it.
By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website.
1. General Information
HerbBella is an Indian herbal skincare brand offering natural and handmade soaps, along with other beauty and wellness products.
All our items are made from herbal ingredients and are intended for external use only.
We reserve the right to modify, suspend, or discontinue any part of our website, products, or services without prior notice.
2. Eligibility
By using our website, you confirm that:
You are at least 16 years of age, or using the site under the supervision of a parent/guardian.
You are capable of entering into a legally binding contract under Indian law.
You will use this website only for lawful purposes.
3. Product Information
We make every effort to ensure that product descriptions, images, and pricing are accurate and up-to-date.
However, due to the handmade nature of our products, slight variations in color, texture, or fragrance may occur — this is normal and part of their natural character.
HerbBella is not responsible for typographical or image errors on the site.
4. Orders and Payments
All prices on HerbBella.shop are in Indian Rupees (INR) and include applicable taxes (unless stated otherwise).
Orders are processed only after successful payment confirmation.
We use secure payment gateways to protect your data.
We reserve the right to cancel or refuse any order for reasons including stock unavailability, incorrect pricing, or suspected fraudulent activity.
5. Shipping and Delivery
Orders are generally shipped within 5–7 business days.
Delivery timelines depend on your location and courier partner service.
Once shipped, you will receive an email or SMS with your tracking details.
HerbBella is not liable for delays due to courier issues, weather conditions, or other unforeseen events.
6. Returns, Replacements, and Refunds
As our products are personal care items, we accept returns or replacements only if the product is defective, damaged, or incorrect upon delivery.
Return Conditions:
Notify us within 48 hours of delivery via email at support@herbbella.shop
Product must be unused and in its original packaging
After inspection and approval, refunds will be processed to your original payment method within 7–10 business days
We do not offer refunds for used products, customer damage, or minor natural variations.
7. Intellectual Property Rights
All content on HerbBella.shop—including product images, brand name, logo, design, text, and graphics—is the exclusive property of HerbBella Naturals and protected by Indian copyright and trademark laws.
You are not permitted to:
Reproduce, duplicate, or distribute any part of this website
Use our trademarks or designs without written permission
8. User Conduct
By using our website, you agree to:
Provide accurate and complete information while placing an order
Not misuse or attempt to harm the website
Not upload false, offensive, or misleading reviews or content
Violation of these terms may result in account suspension or legal action.
9. Product Usage Disclaimer
Our herbal soaps and skincare products are for external use only.
Results may vary from person to person based on individual skin type, allergies, or conditions.
HerbBella does not claim to diagnose, treat, or cure any medical condition.
Please consult your dermatologist before using new skincare products, especially if you have sensitive skin or allergies.
10. Limitation of Liability
HerbBella, its founders, and affiliates shall not be responsible for:
Any allergic reactions or side effects due to personal skin sensitivity
Any indirect, incidental, or consequential damages arising from product use or inability to access the website
By purchasing or using our products, you agree to use them at your own discretion and risk.
11. Third-Party Links
Our website may include links to third-party services (such as payment gateways or courier tracking).
We do not control or endorse the privacy practices of these sites and encourage you to review their policies separately.
12. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
All disputes are subject to the exclusive jurisdiction of courts located in Aligarh, Uttar Pradesh, India.
13. Changes to Terms
HerbBella reserves the right to update or modify these Terms at any time without prior notice.
The latest version will always be available on this page, with the “Last Updated” date shown above.
14. Contact Us
For any questions, feedback, or concerns related to these Terms, please contact us:
📧 support@herbbella.shop
🌐 www.herbbella.shop
📍 HerbBella Naturals, Jamalpur, Aligarh, 202001, Uttar Pradesh, India